Frequently Asked Questions and Their Answers

There are many possible reasons.

First of all it is necessary that the verbal description is followed with an attached screenshot, which enables us to see the problem in the same way as you. On the basis of this screen shot we will be able to identify and eliminate the problem which causes the display error.

How to do the screen shot

Microsoft Windows

Display the situation which is supposed to be captured and press PrintScreen button (PrtScn). Usually you can find it above the set of keys Home/End/PageUp/PageDow in the upper left side from the numerical part of the keyboard.

Open up the Paint program (Start-All Programs-Accessories-Paint) anr press Ctrl+V. The shot will copy to the Paint program. Save the file to the hard disc of your computer ( File-Save As) choose the file type JPEG.

MacOS

Display the situation you want to capture and press the key combination Command+Shigt+3. This captures the image of the whole screen and this image is saved in PNG format.

To set Microsoft Outlook 2003 it is necessary to follow these instructions:.

1. Open Outlook 2003
2. Click Tools in the menu and select Email accounts
3. Check the choice Add new email account
4. Click Next
5. Select Pop3 (after downloading to your computer emails are deleted from our server) or IMAP (emails remain on our server and the client works with them remotely)
6. Click Next
7. Enter your first and last name in the field Your Name
8. Enter your email address in the field E-Mail Address
9. Enter mailc.insidea.cz in the field Incoming mail server
10. Enter smtpc.insidea.cz in the field Outgoing mail server (SMTP)
11. Enter your email address in the field User Name
12. Enter your password in the field Password
13. Click More Settings ...
14. Check My outgoing server (SMTP) requires authentication on the Outgoing Server tab at the top of the Internet Email Setting window
15. On tab Advanced in the field Outgoing server (SMTP) (under header "Server Port Numbers) enter 587 and check This server requires an encrypted connection (SSL)
16. Click OK
17. Click Next
18. Click Finish to save the settings

Microsoft Outlook 2003 is set and ready to send and receive our emails.

* SMTP server requires authentification with the same username/password.

To set the Mozilla Thunderbird 3 program for downloading emails, it is necessary that you follow these steps.

1. Start the program Mozilla Thunderbird
2. From the Tools menu select Account settings
3. Select Email account and click New email setup
4. Enter your full Name to the first field
5. Enter your Email to the second field
6. Enter your Password in the third field
7. Confirm your choice with clicking Next
8. An automatic settings detection follows; let the program configure until a Settings window appears, when it appears click it.
9. Type pop3.seznam.cz in the line Incoming server and mark protocol POP, set port type to 110, and the Starttls change to "None"
10. Click Check settings again
11. Click Add an account
12. In the next display window, check “I understand the risks” and continue by clicking “Create an account”
13. In the left menu click Outgoing server SMTP and select Advanced

Mozilla Thunderbird is now ready to send and receive your emails.